Research Areas: Mediation, Organziational Conflict Management & Leadership; Environmental Conflict Resolution

Editor-in-Chief, Conflict Resolution Quarterly, 2008-present.

Raines SS. Becoming the change we wish to see: The unexpected benefits of conflict resolution work. Conflict Resolution Quarterly. 2018;35:319–327.

Jameson, J. K., Brinkert, R. and Raines, S. S. (2018), Beyond the Bridge: Transforming Conflict Research, Education, and Practice by Transcending Barriers—Honoring the Contributions of Tricia S. Jones. Negotiation Confl Manage Res, 11: 115-129. doi:10.1111/ncmr.12120

Raines, Susan S. 2018 “First Principles: Building a Knowledge-Based Foundation for Mediation Practice & Program Administration”. ACResolution, Winter.  January.


Raines, Susan S.; Choi, Yeju; Johnson, Joshua; and Coker, Katrina,“Safety, Satisfaction and Settlement in Domestic Relations Mediations: New Findings” Family Court Review, 54:604-619.DOI 10.111/fcre.12246; Impact Factor: 0.35

Raines, Susan S. and Choi, Y. “When Clients Throw Punches and Chairs: How Mediators Respond to Violence”. Negotiation Journal, Vol 32 no 4:267296. DOI: 10.111/nejo.12160   Impact Factor: 0.451

Raines, Susan S. “Predicting the Future of Alternative Dispute Resolution” ACResolution Magazine. Fall.

Raines, Susan. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes. Wiley: Jossey-Bass (John Wiley & Sons).

Poitras, J. and S. Raines. Expert Mediators: Overcoming Mediation Challenges in Workplace, Family and Community Conflicts. Jason Aronson (a division of Roman & Littlefield), New Jersey, 2013. (with Jean Poitas). 

Raines, S.S., S.K. Pokhrel and J. Poitras, “Mediation as a Profession: Challenges that Professional Mediators Face”, 2013 Fall. Vol 31 no 1. Conflict Resolution Quarterly. (S.K. Pokhrel, Ph.D. student in CM)

Book review: Jay Rothman (ed). 2012. From Identity-Based Conflict to Identity- Based Cooperation: The ARIA Approach in Theory and Practice. Springer, New  York, 2012 Review published in ACResolution Magazine, August 15th, 2013.

Raines, S. and D. Kubala.2011 “Environmental Conflict Resolution by Water  Utilities: Applications and Lessons Learned” Journal of the American Water Works Association. 103.6 (2011) 61-70.; Impact Factor, 1.659

Hedeen, Timothy, Susan S. Raines and Ansley B. Barton. “Best Practices for     Mediation Training and Regulation: Unanswered Questions from the Literature” Conflict Resolution Quarterly Summer 28 no 4.


Bingham, Lisa Blomgren, Raines, Susan S., Hedeen T.K., and Napoli, L.M. 

Mediation in Employment and Creeping Legalism: Implications for Dispute System Design. 2010. Missouri Journal of Dispute Resolution.

Barton, Ansley B. Susan S. Raines and Timothy K. Hedeen. 2008. “Improving Mediation Training and Regulation through Collaborative Assessment” Dispute Resolution Magazine, Published by the American Bar Association. Summer.

Raines, Susan S. 2007. “Participatory Decision Making: Using Conflict 

Management Theories to Overcome the Rational and Irrational Sources of Conflict” in the Handbook of Decision Making : Göktuğ Morçöl (ed.) New York: Marcel Dekker, Inc. (peer reviewed).

Raines. Susan S.2007.  “From Ebay to Eternity: Advances in Online Dispute Resolution” Melbourne Legal Studies Journal.

Susan R. Raines, 2007  “Mediating in Your Pajamas: The Benefits and Challenges for

ODR Practitioners”, 23 Conflict Resol. Q. 359 (2006) reprinted in E. Wendy

Trachte-Huber, & Stephen K. Huber, Mediation and Negotiation: Reaching Agreement in Law and Business, Published by Lexus-Nexus 2007.

Jeff Kaufman (MSCM Cohort VII) and Susan S. Raines. “Real Estate Conflicts…a More Profitable Approach” in Georgia Connections. Vol. 3 Issue 1 (not peer reviewed).


Raines, Susan S. “Judicious Incentives: International Public Policy Responses to  the Globalization of Environmental Management” Review of Policy Research March 23:2 (473-490). 

Impact factor 0.646

Raines, Susan Summers. “Mediating in Your Pajamas: The Benefits and Challenges for ODR Practitioners” Conflict Resolution Quarterly, Vol. 23, no. 3: (359369).

Conley, Tyler Melissa and Susan S. Raines. “The Human Face of Online Dispute Resolution” Conflict Resolution Quarterly, Guest Editor of Colloquy Edition on Online Dispute Resolution. Vol 3, no. 23: (333-342).

Raines, Susan S.2006. “Can Online Mediation Be Transformative? Tales from the  Front” in Mediation Theory and Practice, 2nd Edition (Alfini, Press, Sternlight and Stulberg as editors). Lexis Publishing. ps. 644-648.


Raines, S. and Aseem Prakash. 2005 “Leadership Matters: Policy Entrepreneurship in  Corporate Environmental Decision Making” Administration and Society, March 2005, Vol. 37(1):3-22. Impact factor 0.730

Raines, Susan S. “The Practice of Mediation Online: Techniques to Use or Avoid  When Mediating in Cyberspace” World Arbitration and Mediation Report 15(9): 271275.

Raines, Susan S. 2005. “Can Online Mediation Be Transformative? Tales from  the Front” Conflict Resolution Quarterly 22:2.

Raines, Susan S. “Is Peace Education Changing the World? A Meta-Evaluation of  Peace-Building Programs in High Conflict Regions” Peace Research 36:1(103-118).; Impact Score 1.980

Raines, Susan S. “Education and Conflict in Ethnically Divided Societies: An Interview with Jane Benbow of CARE”  Conflict Resolution Quarterly Summer 21:4 .

 Raines, Susan S.2003. “Leadership and Legitimacy in International 

Environmental Management Standards: The Impact of the Participation Gap” Global Environmental Politics 3:3(47-73). ; Impact factor 2.174

Raines, Susan S. 2003. “Pieces of Our Craft: The Perils of Slack (Not Pack) 

Pedagogy: A Response to J. Martin Rochester’s Remarks About Active  Learning Strategies” in International Studies Perspectives, November. Impact factor 0.529

O’Leary, Rosemary and Susan Summers Raines. 2003. “Dispute Resolution at the  United States Environmental Protection Agency”, in The Promise and Performance of

Environmental Conflict Resolution,2003 edited by Rosemary O’Leary and Lisa B. Bingham. Resources for the Future Press.

Raines, Susan S. 2004. “Is Peace Education Changing the World? A Meta Evaluation of Peace-Building Programs in High Conflict Regions”2010. in Human Values and Social Transformation, Naina Sharma (ed).               


Raines, Susan, Tan Rong and Xu Fei. 2002. “Costs, Benefits, and Motivations for  ISO 14001 Adoption In China and Around the World”, Chinese Public Administration Review 1:4 (239-252).Impact Factor 1.86

Bingham, Lisa B.,Kiwhan Kim, & Susan Raines. 2002. “Exploring the Role of Representation In Employment Mediation at the USPS”, 17 Ohio St. J. Dispute on Resolution 341-378.

Raines, Susan Summers, 2002. “Implementing ISO 14001 - An International Survey Assessing the Benefits of Certification”, Corporate Environmental Strategy, 9(1): 418436. Impact Factor 0.52

Raines, Susan Summers, and Christian Haumesser 2002. “ISO 14001 in the UnitedStates: Good News on the Question of Hype versus Hope”, Environmental Practice 4:3(163-169): September.

Raines, Susan S., 2001 “Government and Firm-Level Responses to the Globalization of Environmental Management: The Case of ISO 14000” in Proceedings for the 4th International Conference on Management.  

O’Leary, Rosemary and Susan S. Raines, 2001 “Lessons Learned from Two  Decades of Mediation at the United States Environmental Protection Agency” Public Administration Review (PAR) December 2001.Impact factor 1.863, acceptance rate 11%

O’Leary, Rosemary and Susan S. Raines, 2001 “Alternative Dispute Resolution  and Enforcement at the U.S. Environmental Protection Agency: A Letter to Carol Browner” The Environmental Lawyer June, 7(3). 

Raines, Kim, and Bingham. 2001. "The Role of Representatives in Employment  Mediation in the United States Postal Service’s REDRESS Program”   Published in  Mediation at Work: The Report of the National REDRESSTM Evaluation Project of the United States Postal Service, Lisa Bingham (ed).